功能:
手机微信客服、QQ客服、移动客服、座机客服、机器回复、客服二维码、客服组
第一步、应用入口
1、在更多应用找到万能客服功能,点击进入
![](http://www.idcxx.com/data/attachment/forum/201710/26/115527llbwftlqyqd0dibx.jpg)
2.1、应用入口,添加关键字回复
![](http://www.idcxx.com/data/attachment/forum/201710/26/120029regrrgsrfhifcfss.jpg)
2.2添加关键字
![](http://www.idcxx.com/data/attachment/forum/201710/26/120028toh22q41p21uabga.jpg)
2.3、设置类型、关键词
![](http://www.idcxx.com/data/attachment/forum/201710/26/120028k2fbnant36z6b6nf.jpg)
3.1、封面链接入口
![](http://www.idcxx.com/data/attachment/forum/201710/26/141304yrnnk4nlc7nsh141.jpg)
3.2、应用链接、二维码、关键字
![](http://www.idcxx.com/data/attachment/forum/201710/26/141304amgve604z47ee2r6.png)
3.3、添加描述、封面
![](http://www.idcxx.com/data/attachment/forum/201710/26/165105nbwargiig0ziir9i.png)
第二步、基本设置
1、基本设置
![](http://www.idcxx.com/data/attachment/forum/201710/26/165658v25lr3famfuj3kmf.jpg)
2、分享设置
![](http://www.idcxx.com/data/attachment/forum/201710/26/165839zyhalv7g5w6hbhvh.jpg)
3、模板消息设置
![](http://www.idcxx.com/data/attachment/forum/201710/26/165934gihshc090a2k9ezm.jpg)
4、共享设置
![](http://www.idcxx.com/data/attachment/forum/201710/26/170027u025s29fshszy0sy.png)
第三步、客服组(先添加客服组后添加客服)
1、添加客服组
![](http://www.idcxx.com/data/attachment/forum/201710/26/170158necc9di0i9kdennn.jpg)
2、设置
![](http://www.idcxx.com/data/attachment/forum/201710/26/171040h8fvr5ryffxfy7oi.png)
第四步、客服管理
1、添加客服
![](http://www.idcxx.com/data/attachment/forum/201710/26/171659yc0mvqp7pzeoetq6.jpg)
2、设置
![](http://www.idcxx.com/data/attachment/forum/201710/26/172155mzk36k63un60t1h1.png)
![](http://www.idcxx.com/data/attachment/forum/201710/26/172231lqic7jwpxqxpaxyt.png)
2、获取粉丝内容
![](http://www.idcxx.com/data/attachment/forum/201710/26/172905i1orrpecbbpy0p5f.jpg)
![](http://www.idcxx.com/data/attachment/forum/201710/26/172905m2y2b4fqcbbrkmxq.png)
第四步、机器人回复管理
1、添加机器人
![](http://www.idcxx.com/data/attachment/forum/201710/26/173412dxf9dcqzfn9hmh1n.jpg)
2、设置机器人
![](http://www.idcxx.com/data/attachment/forum/201710/26/173412qli33rpdp9f2vpff.png)
第五步、聊天管理
![](http://www.idcxx.com/data/attachment/forum/201710/26/173553xc1cc377mc2631l3.jpg)
点击查看
![](http://www.idcxx.com/data/attachment/forum/201710/26/173652t1bubhmi3i23mlil.png)
![](http://www.idcxx.com/data/attachment/forum/201710/26/173840ytmra6m64y01dac6.jpg)
大牛,别默默的看了,快登录帮我点评一下吧!:)
您需要登录后才可以回帖 登录 立即注册